Frequently Asked Questions

Delivery with Instacart is now available in select areas. Find out more

Instacart is a same-day grocery delivery service that delivers in as little as an hour! Instacart connects you with a network of Shoppers in your area who pick up and deliver your groceries from your local Fortinos store. Instacart is not a retailer or a seller of groceries or other merchandise.

Instacart delivers to many cities. Please visit and enter your postal code to see if delivery is available in your area. If not, check back soon! Delivery coverage areas are expanding.

Prices on the delivery site may vary from in-store and may be higher than in-store prices in your area. Most in-store prices, sales, promotions, gifts with purchase, offers, coupons and discounts do not apply, however Instacart-specific coupons, promotions and discounts are applicable. Price adjustments may be made for item substitutions or changes in weight or quantity.

Instacart Shoppers are trained to look for the freshest possible groceries when shopping for you. They choose products that expire in three or more days from the date your groceries are purchased where possible. If you want an even later expiration date, please add a note to the item on your order.

Instacart charges a delivery fee and a service fee that are included in the total cost of your order. The service fee is 5% of your order total before taxes.
The delivery fee depends on the size of your order and the delivery time that you choose:
• For orders under $35, the delivery fee is $7.99 for 2-hour delivery and $9.99 for 1-hour delivery
• For orders $35 or more, the delivery fee is $3.99 for 2-hour delivery and $5.99 for 1-hour delivery
Please note: All orders must be $10 or more. Item prices on Instacart may vary from the in-store prices in your area.

When there is high demand for a specific delivery time, a Busy Pricing fee may also apply. Your full delivery fee will be displayed clearly at checkout once you select a delivery time. Delivery fees that include Busy Pricing are noted.

 Instacart Express members get free, unlimited delivery on orders over $35. After a free trial period, Instacart Express membership is $99 a year.

Enter your PC Optimum account number on the account page. Once your card information has been updated, you’ll start earning 10 PC Optimum points per dollar spent (pre-tax) on your next grocery delivery order.

Certain product exclusions apply. See PC Optimum Terms & Conditions for more details.

At this time, you are unable to redeem your PC Optimum points on grocery delivery orders.

You should see the points for your grocery delivery order reflected in your PC Optimum account in approximately 48 hours.

You’ll earn 10 PC Optimum points per dollar you spend (pre-tax). Certain product exclusions apply. See PC Optimum Terms & Conditions for more details.

Unfortunately, we’re unable to support bonus points for offers you see in your PC Optimum offer feed.

Please contact PC Optimum Member Care for assistance or call 1-866-727-6468 for help.

View additional FAQ’s on the PC Optimum website.